eft have compiled a report of over 300 executive responses in the 2017 Q2 ‘Hot Trends in Supply Chain’ report.
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Trends uncovered in the report include:
- Blockchain: 29% of respondents think that data interchange between supply chain partners will be the biggest area of impact
- Chatbots:
Customer service and communication with customers have the potential to
be transformed although 50% of respondents have no engagement with the
technology currently
- Automation: Over 50% of respondents think that automation will create job opportunities vs. job losse
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