Gain immediate complementary access to the “Redefining Final Mile Delivery in the Age of the Customer” Whitepaper

Whitepaper: Redefining the Final Mile Delivery in the Age of the Customer
Priyanka Asera
Head of Retail Supply Chain
eft
USA Toll Free: 1 800 814 3459 ext 4340
Global: +44 (0) 207 422 4340
Add me on LinkedIn
eft is part of Eyefortransport Ltd. Registered in England and Wales no. 09823962. Registered address 7-9 Fashion Street, London, E1 6PX, UK | Terms and conditions

Retail has entered a new, digital world that has changed the delivery process forever. Customers demand visibility, speed and real-time communication.

Fill in your details to the right to get access to the whitepaper>>

About the Research:

eft asked 200 supply chain executives in retail and brands 8 quantitative questions about:

  • the importance of customer experience in final-mile delivery and how this affected supply chain performance.
  • if current technology was sufficient in providing appropriate final-mile delivery experience and transparency in routing and tracking an order

We have supplemented the data with first-hand interviews with 4 leading retailers on how they manage their final mile delivery costs and expectations.

Fill in your details to the right to get access to the whitepaper>>

The key findings in the Whitepaper include:

  • Retailers understand the importance of the customer experience
    • 83% of retailers report CX is now a company-wide goal and 67% said that gaining greater control of the CX was crucial to delivery
  • Current technologies are not addressing CX needs
    • Only 3% of retailers currently have systems that fully support efforts to improve the CX, while 66% said that their existing systems do nothing to improve the customer delivery experience
  • Supply chain leaders are integrating CX into their operations
    • 71% retailers said shared carrier and consumer data across all teams was crucial or very important, and 69% said that the ability to take dynamic action on in-transit issues was crucial or very important
  • The desire to improve the customer experience is often at odds with traditional operational metrics
    • 79% respondents said reducing costs and improving margins is still crucial or very important

Fill in your details to the right to get access to the whitepaper>>

In the Whitepaper, you will find key insights on how to manage delivery costs while ensuring a heightened delivery experience for your customer.

Gain immediate complementary access to the “Redefining Final Mile Delivery in the Age of the Customer” Whitepaper

Fill in the form below:

By downloading this Whitepaper you agree to receive similar information from eft and Convey.